Tooling & Actions

Agently’s tooling system equips agents with the ability to perform real-world tasks beyond conversation—enabling them to interact with business systems, trigger workflows, and execute logic-based actions. This layer bridges natural language understanding with operational execution, transforming agents from assistants into functional operators within your digital infrastructure.

Tooling is deeply customizable, category-aware, and designed to integrate seamlessly with both internal processes and third-party systems. Combined with precision-level error handling, it ensures every action is reliable, context-aware, and governed by structured fallback behavior.

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Key Capabilities

• Native Action Modules Agents can be configured with a growing set of native tools, including:

  • Webhook dispatching and API calls

  • CRM or ticket system lookups

  • Email generation or sending

  • Form and workflow automation

  • Calendar booking or scheduling logic These tools allow the agent to complete defined actions based on natural language triggers or user flow patterns.

• Custom API Integrations Developers and power users can connect agents to proprietary systems or specialized endpoints through authenticated API modules. This allows agents to:

  • Execute backend operations

  • Query internal databases

  • Modify account-level data

  • Interface with ERP, CMS, or other enterprise tools Tool logic is managed within the platform, with payload control, input sanitization, and output formatting.

• Conditional Execution & Flow Logic Agents can evaluate input context, user history, or data conditions before deciding to trigger a tool. This makes it possible to create intelligent branching logic—ensuring that tools run only when appropriate and expected.

• Execution Feedback & Confirmation After a tool is triggered, agents can be configured to confirm the result or explain the outcome. This might include summarizing the action taken, providing a link to the output, or requesting additional steps from the user.

• Integrated Error Handling Every tool in the system includes configurable fallback logic. Users can define:

  • Retry behavior for timeouts or failures

  • Custom fallback messaging (“Something went wrong, please try again”)

  • Escalation paths for repeated or critical errors

  • Logging of failed actions for audit and improvement This ensures the agent remains composed, transparent, and functional—even when systems are unavailable or inputs are incomplete.

• Access Control by Deployment Tool access can be scoped per environment, agent type, or user tier—allowing for separation between internal tools, public-facing actions, or gated workflows.

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Through robust tooling and execution logic, Agently enables agents to not only understand user intent but act on it—securely, intelligently, and at scale. Whether resolving tickets, initiating workflows, or syncing across systems, this configuration layer turns your agent into a true operational layer of your organization.