Autonomous Moderation

The Autonomous Moderation module within MyAgent for Telegram is purpose-built to replace traditional human moderation with intelligent, context-aware oversight. It enables projects and community managers to maintain high-quality engagement in public groups and channels without relying on manual intervention or costly moderator teams.

Designed for precision, adaptability, and full autonomy, this module handles the moderation lifecycle end-to-end — from answering community questions to enforcing rules, gauging sentiment, and adjusting its behavior accordingly. It ensures consistent, on-brand interactions while scaling seamlessly across geographies and audience sizes.

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Core Capabilities

Autonomous Question Handling

MyAgent is equipped to interpret and respond to community questions using a fully ingested and structured knowledge base. It understands both direct and nuanced queries, providing clear, relevant answers instantly — without requiring command-based triggers.

• Operates with natural language understanding (NLU)

• Supports advanced prompt conditioning for response quality

• Understands synonyms, rephrasing, and nested context

• Clarifies ambiguous queries before responding

Multilingual Support (59+ Languages)

To eliminate the need for fragmented, region-specific groups, MyAgent natively supports over 59 languages — allowing unified community management in a global setting. The agent auto-detects user language and responds accurately in-kind, preserving tone and meaning across linguistic boundaries.

• Real-time language detection and switching

• Language fallback options for edge cases

• Context-retention across translated inputs

• Enables fully consolidated, international communities

Sentiment-Aware Interaction

MyAgent continuously monitors sentiment within messages to detect shifts in tone, user frustration, or emotional escalation. It uses these signals to dynamically modulate its own responses and, where necessary, escalate to human oversight.

• Tracks user frustration, confusion, and aggression

• Adjusts tone and response detail accordingly

• Escalates or logs emotionally charged interactions

• Prioritizes emotionally weighted questions

Rule Enforcement & Protocol Adherence

Through configurable rule logic, MyAgent autonomously enforces community guidelines, behavioral expectations, and conversation boundaries. Rules can be customized based on group type, community risk profile, or operational complexity.

• Detects and reacts to policy violations in real-time

• Issues warnings, silences users, or restricts features based on severity

• Role-aware enforcement (e.g., leniency for newcomers, strictness for flagged users)

• Logs all enforcement actions for transparency and auditing

Role-Aware Moderation Logic

MyAgent distinguishes between users, admins, moderators, and project contributors — modifying its behavior accordingly.

• Avoids moderating or correcting project team members

• Gives prioritization to key contributors

• Applies stricter rule sets to unverified or new users

• Supports tiered engagement flows by user role

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Configuration & Admin Controls

All moderation logic is fully configurable through the Agently platform dashboard. Admins can:

• Set tone profiles (e.g., informative, neutral, firm)

• Define rule parameters and enforcement severity

• Toggle moderation features by category or keyword

• Enable audit logging for review and compliance

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Operational Benefits

• Support around the clock community management covering all timezones

• Eliminates the need for costly human moderators

• Ensures global coverage through multilingual capabilities

• Prevents misinformation and unauthorized escalation

• Maintains consistent tone and brand identity across all interactions

• Enhances response time, accuracy, and community trust