Behavioral Directives

Behavioral directives define how the agent approaches decision-making, prioritizes responses, and handles edge cases or ambiguity. While tone and personality dictate how the agent speaks, behavioral logic determines how it thinks.

This configuration layer is critical for ensuring your agent aligns with business expectations, user experience goals, and interaction standards—especially in complex or sensitive workflows.

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Key Elements

• Reasoning Depth Adjust how thorough or brief the agent should be in its explanations. Some use cases require detailed context and step-by-step logic, while others benefit from brevity and fast resolutions.

• Input Handling Logic Configure how the agent interprets vague, incomplete, or contradictory inputs. For instance, you can prioritize clarification prompts, fallback responses, or best-guess pathways depending on the use case.

• Task Sequencing Define whether the agent should act linearly or adaptively—deciding whether to follow a predefined order of steps or adjust dynamically based on user behavior or data availability.

• Instructional Style In scenarios where agents guide users (onboarding, training, support), set preferences around directive strength—e.g., “provide options and suggestions” vs. “take initiative and direct.”

• Escalation Thresholds Set behavioral rules for when the agent should step aside, offer a human escalation, or alert a system admin. These may be based on repetition, topic flags, user tone, or confidence thresholds.

• Topic Boundaries Define what the agent should not answer. This may include legal advice, financial opinions, HR inquiries, or unsupported product lines. These constraints are enforced at the instruction layer and through contextual monitoring.

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Behavioral directives give you operational control over how the agent navigates uncertainty, decision-making, and user intent. They’re especially useful for high-sensitivity environments or regulated industries where output logic must remain consistent, defensible, and in line with policy.